Frequently Asked Questions

WHAT CAN I DO TO MAKE SURE I’M ALWAYS UP-TO-DATE WITH SPECIAL OFFERS AND WHAT’S NEW AT LA ROCA VILLAGE?

To make sure you’re up-to-date with everything going on at the Village, all you have to do is fill out the form, which will ensure that you regularly receive all the news. All you have to do is click here.

WHAT BRANDS WILL I FIND AT LA ROCA VILLAGE?

You can find a list of all our brands in our brand directory.

IF I WANT TO CHANGE AN ITEM OF CLOTHING, CAN I CHANGE IT AT ANOTHER VILLAGE? AND AT THE BRAND’S OWN STORES IN OTHER CITIES?


Each boutique has its own exchange and refund policy. Each boutique will let you know what their specific policy is.

DOES LA ROCA VILLAGE HAVE AN ONLINE STORE OR CAN I RESERVE ITEMS BY TELEPHONE?

La Roca Village does not have an online store or a telephone reservation service, but we would encourage you to come and visit us, and discover everything the boutiques at the Village have to offer.

WHAT KINDS OF SAVINGS ARE THERE ON OFFER AT LA ROCA VILLAGE AND WHEN CAN I BENEFIT FROM THEM?

You can enjoy savings of up to 60% in more than 130 premium boutiques all year round. Also, from July to September and December to February you can benefit from even more savings.

WHEN IS LA ROCA VILLAGE CLOSED AND WHAT ARE ITS OPENING HOURS?

La Roca Village is open from Monday to Sunday. The Village is closed on 1 and 6 january, 11 September, and 25 and 26 December 2013. However, for more detailed information on La Roca Village’s special opening days, closures and opening hours, please take a look at our opening hours.

WHAT IS LA ROCA VILLAGE’S EXACT ADDRESS?

La Roca Village is located on the outskirts of Santa Agnès de Malanyanes (La Roca del Vallès), Barcelona. To see its exact location, please visit How to get here.

ARE LA ROCA VILLAGE GIFT CARDS ACCEPTED?

The new, beautifully packaged La Roca Village Gift Card can be ordered online and sent to an address of your choice within SpainCheck your balance or collected from La Roca Village.

For corporate purchases please telephone the La Roca Village Reception on +34 93 842 39 39 or email GiftCard@LaRocaVillage.com

You can also find everything you need to know about Gift Cards by clicking here.

WHERE AND WHEN CAN I USE THE VIP CARD AT LA ROCA VILLAGE?

The VIP card can be used all year round at any boutique in La Roca Village, although it cannot be used in conjunction with existing promotions. To find out more about the terms of use, please contact the La Roca Village Tourist Information Centre.

IF I’VE LOST SOMETHING, WHERE CAN I GO?

For lost property, you can visit the La Roca Village Tourist Information Centre. They will try to help you recover your belongings and they will direct you to the Centre’s Security Service.

CAN I WALK AROUND THE VILLAGE WITH MY PET?

Please, remember that you may not take pets in to the Village, however, La Roca Village does have a space where you can leave your pet free of charge, so that you can then be free to wander and try on the clothes you find in our boutiques.

IS LA ROCA VILLAGE EQUIPPED FOR PEOPLE WITH REDUCED MOBILITY?

The streets at La Roca Village are easily accessible, with no stairs or aisles that are difficult to manoeuvre around. There are also no stairs at the entrances to the boutiques, and there are wide front doors. In any case, the Village has a free wheelchair loan service if required. For more information, please go to the Tourist Information Centre.

ARE THERE PARKING FACILITIES AT LA ROCA VILLAGE?

There are 2,028 car parking spaces and ten coach spaces at La Roca Village, which are free of charge for your entire stay at the Village.

IS THERE ANYWHERE WE CAN LEAVE OUR SUITCASES?

La Roca Village does not have anywhere you can leave your luggage, but you can go to the Tourist Information Centre where they will try to help you as much as possible.

IF I HAVE AN ACCIDENT, WILL I RECEIVE MEDICAL CARE AT THE VILLAGE?

La Roca Village does not have any medical facilities, but for any emergency or issue, the Tourist Information Centre will endeavour to help you contact the emergency services in the area, and provide you with the medical attention you may require. Our security staff are trained first aiders, so they can provide basic medical assistance.

The Village also has a wheelchair available, should this be required by elderly visitors, visitors with reduced mobility, minor accidents....

IF I COME WITH MY CHILDREN, WILL I HAVE ACCESS TO FACILITIES FOR THEM?

The Village has large WC facilities with baby changing facilities and bottle warmers. There are also two open-air play areas so you can enjoy playing together (it is not a nursery or a secure area) and a pram if you need one so you can be more comfortable when walking around the Village streets. More information on the Village.

AS A TOURIST, WHAT ADDED BENEFITS DO I GET AT LA ROCA VILLAGE?

If you are staying at a four - or five- star hotel, ask your hotel for our Tourism brochure and hand it in at the Village Tourism Information Centre, where they will provide you with a VIP Card (after you have filled in a form which they will give to you) with savings at your favourite boutiques.

If you are from outside the European Union, you can also benefit from Tax-Free Shopping at the Village on all of your purchases. Find out here

ARE THERE ARE HOTELS NEAR LA ROCA VILLAGE?

Yes, there are lots to choose from, as well as special offers. Choose the one which best suits you here.

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